2018 Customer experience events across Europe

July 18, 2017

Written by Karan Tupe



95% of marketers agree that live events provide valuable opportunities to form in-person connections in an increasingly digital world. Indeed, face-to-face networking events create lasting impressions in the minds of people you meet. 

Hence, we have compiled a list of the most prominent customer experience events happening across Europe with one genuine intention- To help you connect with like-minded individuals in order to serve your customers even better.

Bonus Value: We have compiled these events into a single excel sheet, so you can plan systematically and get the most out of these events. Click here, to get the event planner.

1. Customer Insights and Analytics Exchange :

Europe’s leading Customer Insights and Analytics Event. This event facilitates maximum networking opportunities through consultative one-to-one business meetings between attendees and solution providers.

Price: £999 onwards /-

Location: London, UK

When: January 24, 2018

2. Design thinkers academy’s customer journey mapping

Known for conducting boot-camps and events for customer experience enthusiasts and professionals. DesignThinkersAcademy facilitates thought-provoking conversations for professionals trying to deliver better customer experience. They train, develop and facilitate multidisciplinary teams and communities of change. With events taking place through out the year in Amsterdam and US. This one is a must-go for sure.

Location: Amsterdam, Netherlands.

When: Multiple workshops throughout the year.

3. Corporate Communications 2018

A One-Day, Practitioner-Led Conference & Networking Event, 6th February 2018, Museum of London Docklands. This event focuses on importance of corporate communications and it’s role in customer service and customer experience. 

Location: London, UK

When: February 6,2018

Price: £599

4. The Customer Conference 2018

Meet with customer service professionals and leaders to share best practice at the largest customer service forum in the UK. The event will take place on the 6th March 2018 at Hilton On Park Lane, 22 Park Lane, London, W1K 1BE.

Location: London, UK

Price: £599 Onward

When: February 27, 2018

5. International Marketing Trends Conference

In the challenging context of a constantly changing environment, the aim of the conference is to help identify how to build up true innovations and determine what are the key factors and the new players influencing the Marketing strategies and their implementation.

Location: Paris, France.

When: January 18, 2018

6. Annual Conference of The Institute of Customer Service

Meet with customer service professionals and leaders to share best practice at the largest customer service forum in the UK.

Location: London, UK

When: March 6, 2018

7. Customer success clininc 2018

Customer Success Clinic is the event of the year for end users and partners about the interpretation of customer-oriented entrepreneurship in the digital world.

In more than 25 sessions you will gain insight into various cases and best practices, the latest trends and how you can deliver an optimal customer experience.

Location: Bussum, Netherlands.

When: March 7, 2018

8. CCW customer contact week Europe 2018

CCW Europe – the European flagship of the largest global customer contact event series; the only leadership summit for Europe’s customer contact strategists; a true peer-led event packed with invaluable best practices to best future-proof your customer experience.

Location: Glasgow, UK
When: March 12, 2018
The SHIFT / CX is a “Congress Expo” (specialist conference with integrated exhibition) on Customer experience in the Digital Age & the change in Marketing, Communication, Sales & Service. The event will take place at Westhafen Pier 1 (Frankfurt) on the 8th & 9th of May with different focal points: CX digital on digital customer experiences and CX process on the reorganization of customer processes .
Location: Frankfurt, Germany.
When: March 14, 2018

CX Artificial Intelligence will bring together thought-leaders offering cross-industry and global perspectives on current and future challenges. This will provide you with the opportunity to interact, engage and network with international peers, aligning on the same goals; to drive improvements across CX by harnessing the true potential of AI.

Location: London, UK

Price: £499 + VAT(20%)

When: March 20, 2018


11. 10th Annual Customer Experience Summit :

This summit promises to answer significant question such as :

  • In what way are omni-channels leveraging and improving the customer experience?
  • Using robotics and AI – what works well and what has to be improved?
  • How to use data silos for managing the analysis that will deliver positive customer experience?

With promising speakers and ample of networking opportunities, this event is definitely a must-go.

Location: Vienna, Austria

Price: $1,836 onward

When: April 10, 2018

12. CMO Digital Insights :

The summit will focus on key topics such as: social media stronghold: high performance and full integration; the power of personalized experiences; and digital forecast: emerging trends to integrate into your strategy.

Location: Fairmont, Scotland

When: March 12, 2018

13. Digital Marketing World Forum 

This event focuses on leveraging digital mediums to deliver an optimal customer experience. Some of the interesting topics include :

  • Examining the customer journey, how great UX impacts ROI.
  • Examining the power of engagement; how visually-rich and interactive content is influencing consumers.

With over 800+ attendees, 2 conference streams, 40+ exhibitors. This event should definitely be on your calendar.

Location: London, UK

Price: €79 Onward.

WhenApril 16, 2018

14. Customer Strategy and Planning 2018 :

As a vital part of the calendar for customer professionals, Customer Strategy & Planning 2018 is a highly-rated event that is far more than just a conference. You get to meet and learn first-hand from practitioners and business leaders who are delivering successful change. What’s more, this is the only best practice conference 100% focused on the needs of specialist teams in planning, analytics, insight, continuous improvement, quality and customer experience. 

Sponsored by Q Story, Customer Strategy & Planning 2018 will provide inspiration and insight with a huge choice of case studies, keynote presentations, workshops, technology showcases and plenty of time for networking, expert problem solving and breakout discussion. Speakers include Sky, Barclays, BT, HomeServe, ADT Security and The Chartered Institute of Marketing.

Location: Harrogate, UK

Price: 1198 onward.

When: April 23, 2018

15. Customer Experience World :

CEW 2018 is the premier customer experience event available for Customer Experience professionals from around the globe. It draws together the best speakers, the top thought leaders and the key industry experts worldwide to bring you up to speed on Customer Success Programs, and the role customer success will play in it.

Location: London, UK

When: May 15, 2018

16. 600 Minutes Customer Experience:

600 Minutes Customer Service explores the expectations of modern customers and offers the tools and technologies for serving them. At the event you will meet and exchange thoughts with Senior Management responsible for customers and service experience.

Location: Stockholm, Sweden

When: May 15, 2018

17. Unleash Digital Customer Experience 2018

The goal of this two-day event is to bring together cross-industry innovation leaders to delve into the ever changing world of digital customer experience. Customer experience is a continuous journey, your brand, products and customers are intertwined and dependent on one another. Consumers have unlimited information and more power than ever, so it is crucial to develop new strategies to engage, optimize the experience and attract new consumers to your platform.

Location: Amsterdam, Netherlands

Price: €599 onward

When: May 17, 2018

18. Gartner Customer Experience and Technologies Summit 2018

This summit is designed for individuals in roles such as customer experience leaders, IT leaders supporting CX initiatives, Customer Data and Analytics Managers and Customer services and support managers.

Location: London, UK

Price: 2700 + VAT

When: May 24, 2018

19. CX Exchange Retail 2018

The Exchange will bring together 80 C-level & VPs/Directors of Customer Experience, Marketing and eCommerce from FTSE, Fortune & European 500 retailers to meet, discuss and share best practice to improve the future of retail customer experience.

Location: London, UK

Price: 999

When: July 3, 2018


20. Customer Engagement Transformation Conference (Victoria Plaza )

This conference focused firmly on the key issues, challenges and opportunities around engaging our customers – and our people – and included world class case studies, expert opinion and analysis, panel discussions and high level interactive networking and polling technology.

Location: London, UK

Price: £476 Onward 

When: July 12, 2018

21. Dialogkonferansen 2018

One of the biggest Customer Experience events in Scandinavia. Dialogkonferansen is the largest company in Norway within customer relationships and customer marketing. They have been working only with one goal: to increase the value of your customer base.

Location: Scandanavia

When: August 1, 2018

22. Customer Engagement Summit :

Sixth flagship Customer Engagement Summit held in London on 13th November broke a new attendance record of 1000, reconfirming its market leading position as Europe’s premier and most highly regarded customer and employee engagement conference.

Location: London, UK

When: November 12, 2018

23. Forrester CX Europe 2018

Attendees will be equipped with actionable insights and recommended tool-sets to expand their existing CX strategy – from the delivery of exceptional customer experiences toward the new opportunities that CX leadership can deliver. 

Location: Lancaster, London

When: November 14, 2018

24. Customer Spark Europe 2018

Learn and gain inspiration from eight top brands, discover principles of customer experience that lead to success, and find out the latest big-picture trends for building customer loyalty.

Location: Birmingham,UK

When: TBD

25. CX exchange BFSI

This Customer Experience Exchange for Banking, Financial Services & Insurance (BFSI) is an outstanding opportunity for you to learn lessons from the most successful financial institutes in the field. In just two days out of the office you’ll save months and potentially years of strategy heartache. You’ll hear from leaders from across North America talk about their winning strategies in Financial Services, Banking and Insurance.

Location: London, UK

When: TBD

26. CX Transformation Nordics

Assembling the region’s leading CX professionals from a wide range of industries to share the secrets on how they are transforming into customer-centric organisations. This event will be tackling the region’s biggest challenges and taking you through a step-by-step guide to truly embrace customer experience.

Location: Stockholm, Sweden

When: TBD

 27. Service Design Global Conference

Service design has moved beyond the basics, from sketchbook to spreadsheets, and is now not so unusual as a business practice. Non-designers and designers alike are embracing the mindset that service experience matters, that we can no longer work in silos, that customer value and business value needs to be balanced, that we need to move quickly, but be aligned and have a clear picture of what we’re trying to achieve. This event is for everyone who strives to deliver a better customer experience.

Location: Madrid, Spain

When: TBD 

289th Annual Customer Experience Summit:

This event aims to address challenges in customer experience by leveraging latest technologies such as Artificial Intelligence and Machine learning.

Location: Madrid, Spain

When: TBD 

29. #DMWF

Presented in a series of inspirational keynotes and panel discussions delivered by the industry’s most disruptive thought-leaders, #DMWF features sessions covering; digital strategy, brand recognition, ecommerce, influencer marketing, content marketing, data, analytics, personalization, automation, virtual reality, artificial intelligence and mobile marketing across two conference tracks.

Location: Amsterdam, Netherlands.

When: 19, September 2018